you never as the product handler give or take away from the order, first with out the customer's consent, 2nd without the doctor's consent. correct? the order moves to your facility, and you all have the product to then verify through insurance and call the consumer if the insurance doesn't go through, the product is on back order, you have to order a different product instead. well hoveround is equal to the pharmacist! period! it is out of the doctors hands once the order is complete. unfortunately, the pharmacist says your insurance provider cannot cover your prescription at the time, yet if you wait, then later you come back after insurance is cleared or you can pay $200 right now to get it, if it is an emergency and hopefully the insurance can reimburse you in due time. Lets say a person goes to the doctor, gets a prescription and goes to pick it up. stop the mess that you are creating and provide better customer service! Well nancy, seriously, tires going flat on multiple, not one but, multiple persons carts and you all will not fix them? if my grandma gets a hoveround on her own and she has on single problem, you all will be hearing from bbb and lawyers. i hope that you all are happy for set some of these good customers up for sabotage/failure, you name it! so far i have yet to find a positive comment of a person with a picture. ect are on here most likely(as people from the company or mystery shopper/survey takers) making money off of writing good reviews. you all should be kissing the ground that your customer's walk on, besides aren't they who give you (your) paychecks to keep your lights on and feed your babies? also, it is fairly obvious to me that nancy, ann, angela. i want to say that i was going to try and get my grandmother a hoveround but i am almost now other wise convinced that she deserves better than that kind of service. ever! in retail the customer is #1 priority, and should always come first! i am surprised that you all haven't been a) sued by all of these customers complaining b) reported numerous times to the bbb or the federal government or c) shut down for bad customer service or lack there of.
Hoping to do business with you in the near future.
I can only hope your company stands behind your telemarketers. I was told that if Iĭecide to go with you, a chair will be brought to my home to try. Our home was built handicap accessible because this was expected. I may end up going with your chair because from what I have seen I like the idea of the turning radius. The lady said she will put it on hold until I make a decision. The reason being, I'm not sure what type of chair I want, just yet. Of course your company called today to tell me the doctor missed a question and did not include a prescription for the chair. I understand that things have to be on the up and up to have Medicare and Insurance help with coverage, and I have nothing to hide.
I was told there isn't anywhere, I can go to look at one and before you would do anything I had to jump thru hoops including involving my doctor. I am not one to order an item, especially a costly one, without the experience of being able to sit on it and test it. I am in need of a electric wheelchair due to many physical reasons.
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